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F.A.Q

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packitoo I am a Packaging Supplier and cannot find information about suppliers. How is that possible?

You may be browsing the Client pages. Information about Suppliers is available in the Supplier Area

packitoo My IDs do not work, what should I do?

Do you see an error message when trying to connect to your space?
First of all, please check that you have correctly entered your "email" and / or your "password" and that the "Shift" key is correctly activated or not. If it still does not work, we suggest you reset your security credentials by following these instructions:
- go to the login page of your space (Brand space / Manufacturer Space)
- click on the link «forgotten password»
- enter your email to receive instructions to reset it.
If the problem persists, please contact us by email at [email protected]

packitoo I forgot my password

If you forget your password, you can reset it very simply:
- go to the login page of your space (Brand space / Manufacturer Space)
- click on the link «forgotten password»
- enter your email to receive instructions to reset it.

packitoo What are the privacy policies of Packitoo? How to make sure that my personal information or that of my packaging projects is not released to anyone?

Suppliers must accept General Terms and Conditions of Sale when they register on Packitoo; which include strict privacy rules. Furthermore, a Supplier interested in your project must again accept confidentiality rules to join the project and obtain the detailed information and your professional information.
Extract of our General Terms and Conditions of Sale Supplier:
"Due to the sensitivity of the information of the Services Request, each Manufacturer will maintain strict confidentiality regarding the nature and content of the Services Request on the one hand, and the nature and content of his quotations, contributions and responses elements on the other hand. "

packitoo Is Packitoo liable in case of a production defect?

Packitoo is a digital tool that has a best endeavours obligation to effectively connect Clients and Suppliers for each custom packaging project registered on the platform.
Although Packitoo provides powerful and useful tools to avoid any error in the production of custom packaging, Packitoo cannot be held liable for any defects or manufacturing delays. This liability may be the one of the Clients or the Suppliers depending on the case.

packitoo What to do in case of a dispute?

Packitoo does not let anyone down. Whether you are a Client or a packaging Supplier, in case of dispute do not hesitate to contact our customer service by email at [email protected] or by phone at +33 (0) 5 33 09 13 94. We will make our best to process and resolve this situation as quickly as possible.

packitoo What are the Packitoo Inspirations made for?

Packitoo allows Suppliers to showcase their productions and know-how. Clients can discover custom packaging that inspire them and that they can appropriate. Starting from an Inspiration, in a few clicks, a Client can obtain technical details, price estimates and ask to be put in direct contact with the Supplier who created this Inspiration packaging.

packitoo I am a Supplier, how much does this service cost?

To join the Packitoo community, you can choose between 3 subscriptions: Discovery (free) / Pro (100 € /month) / Company (250 € / month). Regardless of your choice of subscription, for any order placed through Packitoo, a 10% retrocession fee is requested on the final invoice, as well as on the restocking of the product for 4 years.
Visit the Manufacturers area.

packitoo Who are the Packitoo users ?

Packitoo builds two communities of people that are firmly packaging- oriented:
- Clients, from start-ups to large groups, who seek to optimise their time in the research and production of their custom packaging, to optimise their budget by discovering, project by project, the best manufacturers able to fulfill their needs.
- Packaging Manufacturers, from the local printer to the global manufacturer, who seek to discover new customers who have custom packaging projects corresponding to their industrial capacity and their commercial strategy.

packitoo How many Suppliers are referenced on Packitoo ?

We currently work with nearly 250 custom packaging Suppliers.

packitoo Who are the Clients of the Packitoo Community?

More than 250 French companies, from start-ups to large groups, worked with the Suppliers of the Packitoo Community since September 2017.

packitoo Where are the Suppliers of the Packitoo Community located?

The Suppliers members of our community come from all over the world, mainly from Europe (France, Western Europe, Central Europe, Eastern Europe) and Asia (China, India, Vietnam, etc.).

packitoo Can I get in touch directly with a Client?

Throughout the whole project, you can exchange with the Client via the internal chat. You can of course contact him by phone if you want to. However, to avoid any misunderstanding or potential error, we invite you to keep a written record of all your communications with the Client on the Packitoo website, either via the chat or via your quotations.

packitoo I am a Supplier and I want to terminate my subscription.

You can cancel your subscription at any time by contacting us by email at [email protected] or at +33 (0) 5 33 09 13 94.
From this date, you will no longer be part of our community and will no longer be able to access your space or receive requests from Packitoo Community Clients.
Every month started is due. We reimburse you the subscription of the other following months in case of a subscription invoiced quarterly.

packitoo I am a Supplier; how does Packitoo charge me?

We charge you paid subscriptions at the beginning of the quarter for the quarter started.
We charge the sales commissions once your own sales invoices are sent to the Clients.

packitoo Am I clearly identified on an inspiration that I publish?

Users, Clients and Suppliers who visit the Inspirations Gallery cannot know which Supplier is the author of an Inspiration. A Client interested in your product may however ask to meet you via the application.

packitoo What happens if a Client wants a quote on my Inspiration?

When a Client is interested in one of your Inspirations, he can adapt the configuration that you have pre-registered, according to his needs and then launch a price request. You are then put in direct contact with this Client.

packitoo Can other Suppliers see my Inspirations?

Suppliers can access the Inspirations Gallery. However, they can only access images and not Packitoo's technical settings and price estimates. Only Clients have this privilege.
Suppliers who have chosen « Pro » and « Companies » subscription plans may keep visible some of their Inspirations to Clients only. These Inspirations no longer appear in the "Public" Gallery.

packitoo What if I do not want to display my Client's brand on the packaging of my Inspiration?

You can ask Packitoo to blur your Client's brand, or you can do it yourself upstream. Another option is that you can re-create this packaging with other graphic elements to ensure the confidentiality of your Client's information.

packitoo You do not find an answer to your question?

Let us know by contacting us by email at the following address: [email protected] or at 05.33.09.13.94.

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